DESCRIPTION
Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of Fresh business along with other CST activities of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
| Company Name | Amazon |
| Post Name | Operations Support Executive |
| Salary | up to ₹40k/month * |
| Experience | Freshers/Experienced |
| Batch | 2024 and before |
| Job Location | Karnataka (Work From Home) |
Roles and Responsibilities:
1. Extract data and follow SOP to prepare reports as per assigned schedule
2. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
3. Trigger the audit/works to the sites for various operational performances.
4. Devise and deploy SOP’s, analyse data, and propose features and processes.
5. Willing to work on weekends
Eligibility Criteria:
- Bachelor’s degree in a quantitative/technical field such as computer science, engineering, statistic.
- Experience with Excel
Preferred Skills:
- Team player and quick learner
- Good Communication- Verbal and Non Verbal skills
- Multi-Tasking
- Good Team Player
Amazon Selection Process:
The Amazon selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
- Online Application: The process begins with candidates submitting their applications through Amazon official careers website. It’s essential to provide accurate and comprehensive information on your resume and application.
- Resume Screening: The Amazon recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
- Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
- Phone Screening: Qualified candidates are often contacted for a preliminary phone screening interview. This interview is an opportunity for the recruiter or hiring manager to learn more about the candidate’s background, experience, and career goals.
- Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities, and familiarity with Microsoft technologies.
- Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
- Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
- Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in Amazon onboarding process. This includes orientation, training, and integration into the team.
Please note that the specific details of the Amazon selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
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