American Express Recruitment 2024 For Customer Service Analyst

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American Express Recruitment drive 2024: American Express is hiring  Customer Service Analyst through off campus Placement for Gurgaon. A student from various disciplines can apply for the American Express off campus drive 2024. Interested and eligible candidates can read more details below.

About American Express:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

American Express Recruitment 2024:

Company NameAmerican Express
Post Name Customer Service Analyst
Salaryup to ₹7 LPA *
ExperienceFreshers/Experienced
Batch2024 and before
Job LocationGurgaon 
Last date to applyApply ASAP

American Express Recruitment Responsibilities:

  • Managing and processing New Commercial Client and Card Member applications for EMEA & US market
  • Servicing Clients through Emails or Inbound and outbound calls
  • Ensure established compliance measures are met when completing set up and maintenance of accounts.
  • Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements
  • Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received
  • Manage the “end to end” journey of a commercial setup and Card Member
  • Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment
  • Document necessary account information and offer solutions that benefit the customer and our business
  • Maintain acceptable performance standards, including effectiveness, efficiency, and quality

American Express Off Campus Eligibility Criteria:

  • Graduate in any field.

Preferred skill:

  • Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others with You: Build the Best Team, Seek and provide Coaching Feedback, and Make Collaboration Essential
  • Do It the Right Way: Communicate Frequently, Candidly and clearly, Make Decisions Quickly and effectively, and Live the Blue Box Values, Great Leadership Demands Courage
  • Demonstrated ability to work independently in a fast-paced, structured, high-volume environment with minimal supervision.
  • Proven negotiation/problem-solving skills with internal and external clients
  • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy

American Express Selection Process:

The American Express selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

  1. Online Application: Start by searching for job openings on the American Express careers website or relevant job portals. Submit your resume and application through the online application system.
  2. Resume/CV Screening: The HR team or hiring managers will review submitted applications to shortlist candidates based on qualifications and experience.
  3. Online Assessment: Depending on the role, you may be required to complete online assessments, including aptitude tests or job-specific evaluations.
  4. Initial Interview: If your application is shortlisted, you may be contacted for an initial interview. This could be a phone or video interview and may cover your background, skills, and interest in the company.
  5. Technical Interview: For technical positions, there may be one or more technical interviews. These interviews assess your knowledge, problem-solving skills, and technical expertise relevant to the role.
  6. Behavioral Interview: A behavioral interview may be conducted to assess your interpersonal skills, teamwork, and alignment with American Express’s values and culture.
  7. Assessment Center (if applicable): Some companies, including American Express, may use assessment centers for more in-depth evaluations. These typically involve a series of exercises, group activities, and interviews.
  8. Reference Check: American Express may contact your previous employers or references to verify your work history and qualifications.
  9. Job Offer: If you successfully pass all stages of the selection process, you may receive a formal job offer. This offer will include details about the position, compensation, benefits, and other relevant information.
  10. Onboarding: Once you accept the offer, you’ll go through the onboarding process, which includes orientation, training, and integration into the American Express team.

Please note that the specific details of the American Express selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join American Express?

  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

How to Apply for American Express Recruitment 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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