CASHKARO Hiring For Analyst- Customer Relationship. CashKaro is establishing off-campus drives for the position of Analyst- Customer Relationship for Gurugram, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
CashKaro Recruitment:-
Position: Analyst- Customer Relationship
Salary: Up to 69,000 Per month*
Degree: 12th Pass/Any Graduates
Batch: 18/19/20/21/22/2023
Experience: Freshers & Experienced
Location: Gurugram, India.
JOB DESCRIPTION:-
- Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution
- Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
- Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed
- Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
- Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience
ELIGIBLITY CRITERIA–
- Freshers with relevant internships/skills or minimum 6 months of experience ; should have good understanding for Blended process – Chat, Voice and Email
- Excellent verbal, written and interpersonal communication skills
- Outstanding customer service skills and dedication to providing exceptional customer service
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IMPORTANT POINTS:-
- Must be self-motivator and self-starter
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Solid time management skills
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Creative ability & writing proficiency
- Ability to multitask and successfully operate in a fast-paced, team environment
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