Finastra Off Campus 2024 For Customer Support

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About Company:

At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally.

Finastra Off Campus Drive 2023:

OrganizationFinastra
Job TitleCustomer Support
Salary up to 3 LPA
LocationBangalore
Job TypeFull time
ExperienceFreshers/ Experienced
Batch2024/23/22/21/20/19/18

Finastra Off Campus Job Description:

  • ​Respond to customer requests.
  • ​Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
  • ​Update clients on the progress towards issue resolution.
  • ​Participate in client (phone) meetings, WebEx sessions.
  • ​Support key operational relationships with Clients. Support Client On-boarding activities, day-to-day client interactions while identifying and prioritizing key client service issues.
  • ​Support and coordinate the execution of the processes enabling successful client contract activities associated with renewals, extensions, changes, revisions, amendments, obligations review etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.
  • ​Professional Services (PS) opportunity identification, qualification, assessment, and proposal developing pipeline of opportunities that contribute to overall PS targets.
  • ​Support in creating a best in class client experience liaising between client and other parts of Finastra (Product Mgmt., Technology, Shared Services, and Operations).
  • ​Identifies risks through client journey mapping and service gap analysis and provides input for consideration to the line of business risk register as appropriate.

Skills:

  • ​A desire to learn and grow professionally across one or various functions within the firm
  • ​Knowledge in Business, Commerce, Management, or related disciplines
  • ​Knack for building relationships at all levels, negotiation, and stakeholder management
  • ​Exceptional customer service skills
  • ​Strong communication skills
  • ​Curious and comfortable with ambiguity
  • ​Flexibility and ability to work in a fast-paced environment
  • ​Demonstrated problem solving and analytical skills
  • ​Self-starter, ability to work in a virtual environment as needed

Finastra Off Campus Qualification: 

  • Bachelor’s Degree.

How to Apply for Finastra Off Campus Drive 2023?

  • First, read through all of the job details on this page carefully.
  • Scroll down and press the Click Here button.
  • You will be redirected to the official website, click on the apply link.
  • Fill in the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

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