GENPACT RECRUITMENT FOR CHAT SUPPORT ASSOCIATES

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Genpact is conducting off-campus drives for the position of Chat Support Associates or Consultants in Gurugram or Hyderabad, India. Kindly follow the required steps . Kindly find the Apply Link below


Genpact Recruitment:-

Position: Chat Support Associates or Consultants

Salary: Up To 6.5 LPA*

Degree: Any Graduate or Equivalent

Batch: 21/22/23/2024

Experience: Freshers

Location: Gurugram or Hyderabad, India


JOB DESCRIPTION:-

  • Handling inbound phone call inquiries about the disputed transactions
  • Responsible for initiating a new dispute by efficiently capturing all relevant information from the member accurately
  • Use available information and tools to validate identity of the caller to safeguard member information
  • Initiate timely and effective written communication with members
  • Guide members to navigate online tools and applications to enable uploading of documents
  • Study customer requirements on fulfillment area and map it to ERP
  • Blueprinting and global template designing
  • Perform design validation and identify areas of improvement
  • Identify and analyze interface requirements


ELIGIBLITY CRITERIA

  • The educational qualification details for this post is mentioned below.
  • Chat Support Associate – {a graduate degree in any discipline}
  • Functional Consultant – {B.Com or MBA or CA with minimum two years of experience}.
Freshers Jobs by City
Bangalore Jobs
Chennai Jobs
Noida Jobs
Hyderabad Jobs


IMPORTANT POINTS:-

  • Effective probing skills
  • Good communication skills with positive, flexible attitude
  • Should be able to work independently
  • Able to work independently
  • Able to effectively manage time and individually prioritize multiple tasks
  • Self disciplined
  • Understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • Able to work on flexible schedule.


Gurugram – APPLY LINK

Hyderabad – APPLY LINK

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