Jio Company Recruitment for Advisor Voice Role | Pan India

Join our telegram channel

Hello Job Seekers! Your friendly job scout is back with a thrilling work-from-home opportunity brought to you by the digital trailblazers at Jio. Today, we’re unraveling the doors to the role of an Advisor Contact Centre, a chance to be part of Jio’s mission to digitally transform India.

As your guide through the labyrinth of job openings, I’m excited to present this role that allows you to manage customer interactions, demonstrate ownership, and contribute to the dynamic telecom industry. Let’s dive into the details of what could be your next career adventure with Jio!

Jio Company Recruitment 2024 | Overview

Company NameJio
Job RoleAdvisor Contact Centre
QualificationAny Graduate, Post Graduate
Experience0-1 Years
Salary2 – 3 Lacs P.A.
LocationWork From Home

Jio Recruitment 2024 | Eligibility Criteria

1) Educational Background: Minimum qualification of Undergraduate (UG) is required. Any Graduate (UG) can apply for this role.

2) Work Experience: 6 months of prior experience is preferred, but freshers with a zeal for customer service and the telecom industry are also encouraged to apply.

3) Skills: Strong communication skills in both tone and language.

4) Availability: Ready to adhere to rostered timings, scheduled shifts, and activities as per the business requirement.

5) Ownership Mindset: A mindset to demonstrate ownership on calls, ensuring a proactive approach when contacted by customers.

Jio Recruitment 2024 | Selection Process

1) Application Submission: Begin your journey by submitting your application through the provided channels, ensuring all necessary details are accurately provided.

2) Resume Screening: Your resume will undergo a thorough screening process to assess your qualifications, work experience, and alignment with the role requirements.

3) Technical Interview / Test: Qualified candidates may be subject to a technical interview or test, evaluating your skills and knowledge relevant to the Advisor Contact Centre role.

4) HR Interview: Following technical assessments, shortlisted candidates will engage in an HR interview. This phase focuses on understanding your interpersonal skills, work ethic, and alignment with Jio’s values.

5) Offer Letter: Successful completion of the interview process may lead to the issuance of an offer letter, extending the formal invitation to join Jio’s dynamic team.

6) Onboarding Process: Once you accept the offer, the onboarding process begins. This includes familiarizing yourself with Jio’s culture, policies, and the tools necessary for your role.

Jio Recruitment 2024 | Roles & Responsibilities

1) Manage Customer Interactions: Effectively handle all customer interactions within the parameters of the roster, ensuring a positive and solution-oriented approach.

2) Ownership Demonstration: Demonstrate ownership on calls when contacted by customers, taking responsibility for resolving queries and providing assistance.

3) Effective Communication: Respond to all customers in the appropriate tone and language, ensuring clear and professional communication.

4) Solution-Based Approach: Offer a solution-based approach for all customer interactions, aiming to address concerns and provide effective resolutions.

5) Customer Education: Seize every opportunity to educate the customer on product updates, system functionalities, and relevant process and policy knowledge.

Jio Recruitment 2024 | Skills & Competencies

1) Customer Service Skills: Strong communication skills in both English and Hindi, exhibiting a customer-friendly approach and empathy.

2) Outbound Campaign Management: Ability to effectively manage outbound campaigns, engaging customers in a positive and results-oriented manner.

3) Contact Centre Knowledge: Understanding of contact center policies, procedures, and legislative requirements, ensuring compliance in daily operations.

4) Ownership Mindset: Demonstrate a proactive ownership mindset on calls, taking responsibility for query resolution and customer satisfaction.

5) Product and Process Knowledge: Ensure continuous updation of product, system, process, and policy knowledge, staying informed and well-equipped to assist customers.

Jio Recruitment 2024 | Top 10 General Interview Questions

1) Can you tell us a bit about yourself? Provide a concise overview of your background, education, and relevant experience.

2) What interests you about working at Jio? Demonstrate your understanding of Jio’s mission and values, expressing genuine interest in the organization.

3) How do you handle challenging customer interactions? Share examples of past experiences where you successfully navigated challenging customer situations.

4) What motivated you to apply for this position? Highlight specific aspects of the Advisor role that align with your skills and career goals.

5) Describe a situation where you demonstrated effective communication skills. Provide a real-life example showcasing your ability to communicate clearly and professionally.

6) How do you stay updated on industry trends and product knowledge? Discuss your approach to continuous learning and staying informed about the telecom industry.

7) What do you consider your strengths and weaknesses? Be honest and self-aware, emphasizing how you leverage your strengths and actively work on your weaknesses.

8) How do you manage your time effectively? Share strategies you employ to prioritize tasks and meet deadlines in a dynamic work environment.

9) Can you provide an example of a situation where you had to adapt to a change quickly? Illustrate your adaptability by recounting a scenario where you successfully embraced change.

10) Why should we hire you for this role? Summarize your key qualifications, skills, and enthusiasm for the Advisor Contact Centre position.

How to Apply for Jio Recruitment 2024?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill in the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Instant Job Updates and Alerts :

Join our Official Whatsapp Group : Click Here

Join our Official Telegram Channel : Click Here

Join our Official Instagram : Click Here

Also Apply :

Apply for – Hewlett Packard Enterprise

Apply for – Wipro

Apply for – Genpact

Leave a comment