LimeChat Off-Campus Drive 2024 Hiring Tech Support Engineer | Bachelor’s Degree

LimeChat Started Hiring

* Role:Tech-Support Engineer
* Salary:5.5LPA(Expected)
* Location:Bangalore
* Experience:Freshers
* EducationBE/B-Tech/Bachelor’s Degree
* Batch18/19/20/21/22/23/2024

Job Description

Details

  • Date – Starting Jan 2024
  • Salary – Starting from 5 lakhs/year + bonus
  • Location – Bangalore Office

Responsibilities

  • Handle calls from customers and provide them with a solution to their queries.
  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
  • Own getting a resolution for issues & coordinate with other teams to resolve problem
  • Become an expert in Limechat’s product and educate customers on the use and benefits of our product
  • Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
  • Should be able to handle day to day tickets
  • Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Requirements

  • Possess strong phone, written, and verbal communication skills
  • Confident, high energy, self-motivated, and a true team player
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills
  • A startup mentality with a bias to action
  • Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
  • Understanding of Internet and web applications with a desire to learn new technologies
  • Quick learner with execution orientation who is outcome-focused.
  • Excited by working with a product that is constantly evolving.
  • Well-organised, with high attention to detail and the ability to prioritise
  • Experience of working on a Ticketing Tool (good to have)
  • Should be able to handle SQL queries (good to have)
  • Experience with Network logs (good to have)
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