AMAZING OPPORTUNITY
TCS is conducting off-campus drives for the Webchat position in Mumbai, India. Candidates kindly follow the required steps . Kindly find the Apply Link below.
TCS Recruitment:
Position: Webchat
Salary: Up to 65,000 Per month*
Degree: Any Graduate/MBA
Batch: 18/19/20/21/22/2023
Experience: Freshers/Experienced
Location: Mumbai, India.
JOB DESCRIPTION:-
- Answer incoming calls, respond to emails and chats
- Explain company’s features, products, and services
- Assist customers with service or feature modifications on account
- Respond to any disruption of service issues
- Open trouble ticket depending on the nature of the service issue
- Analyse, isolate and diagnose technical trouble
- Route ticket to appropriate department for resolution
- Provide existing trouble ticket status to customers
- Coordinate customer premise visit with on-ground team
ELIGIBLITY CRITERIA–
- Escalate customer complaints in accordance with company polices Tech Support Agent
- Proficient in relevant computer applications and systems
- Outstanding verbal and written communication skills,
- Exceptional listening, problem solving and conflict resolution skills
- Knowledge of relevant software computer applications and equipment •
IMPORTANT POINTS:-
- Knowledge in home broadband, PSTN, VoIP, ADSL and NBN technology types
- Troubleshooting modems, set-top boxes, Windows, Mac OS, and applications.
- Knowledge in TCP/IP, IPV4, IPV6, DNS, Subnetting Etc
- Knowledge in all aspects of Wi-Fi
- Support, handling inquiries via phone & use of Helpdesk ticketing system.
- Running diagnostic programs to diagnose and resolve issues.
- Ability to handle stressful situation appropriately
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