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TCS is conducting off-campus drives for the Webchat position in Mumbai, India. Candidates kindly follow the required steps . Kindly find the Apply Link below.

TCS Recruitment:

Position: Webchat

Salary: Up to 65,000 Per month*

Degree: Any Graduate/MBA

Batch: 18/19/20/21/22/2023

Experience: Freshers/Experienced

Location: Mumbai, India.


  • Answer incoming calls, respond to emails and chats
  • Explain company’s features, products, and services
  • Assist customers with service or feature modifications on account
  • Respond to any disruption of service issues
  • Open trouble ticket depending on the nature of the service issue
  • Analyse, isolate and diagnose technical trouble
  • Route ticket to appropriate department for resolution
  • Provide existing trouble ticket status to customers
  • Coordinate customer premise visit with on-ground team


  • Escalate customer complaints in accordance with company polices Tech Support Agent
  • Proficient in relevant computer applications and systems
  • Outstanding verbal and written communication skills,
  • Exceptional listening, problem solving and conflict resolution skills
  • Knowledge of relevant software computer applications and equipment •


  • Knowledge in home broadband, PSTN, VoIP, ADSL and NBN technology types
  • Troubleshooting modems, set-top boxes, Windows, Mac OS, and applications.
  • Knowledge in TCP/IP, IPV4, IPV6, DNS, Subnetting Etc
  • Knowledge in all aspects of Wi-Fi
  • Support, handling inquiries via phone & use of Helpdesk ticketing system.
  • Running diagnostic programs to diagnose and resolve issues.
  • Ability to handle stressful situation appropriately

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