Wipro hiring for System Engineer – Fresher

Wipro Off Campus Recruitment:-

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Wipro is hiring candidates for the role of System Engineer for the Chennai, India locations. The complete details about Wipro Off Campus Recruitment are as follows.

  • Job Position: System Engineer
  • Job Location: Chennai, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 3043070
  • Education Level: Graduate

Qualifications

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.

Roles & Responsibilities:-

  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails intimely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources andOffer Solution to customers.
  • Research, identify, and resolve customer complaints usingapplicable software.
  • Route calls and tickets to appropriate resources and Domains whocan best support he user,
  • Document all call information according to standard operatingprocedures.
  • Recognize, document, and alert the management team of trends incustomer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

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