CASHKARO RECRUITMENT for Analyst- Customer Relationship

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AMAZING OPPORTUNITY
CashKaro is establishing off-campus drives for the position of Analyst- Customer Relationship for Gurugram, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.


CashKaro Recruitment:-

Position: Analyst- Customer Relationship

Salary: Up to 69,000 Per month*

Degree: 12th Pass/Any Graduates

Batch: 18/19/20/21/22/2023

Experience: Freshers & Experienced

Location: Gurugram, India.

JOB DESCRIPTION:-

  • Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution
  • Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
  • Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed
  • Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
  • Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

ELIGIBLITY CRITERIA–

  • Freshers with relevant internships/skills or minimum 6 months of experience ; should have good understanding for Blended process – Chat, Voice and Email
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer service

IMPORTANT POINTS:-

  • Must be self-motivator and self-starter
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Creative ability & writing proficiency
  • Ability to multitask and successfully operate in a fast-paced, team environment
Apply here

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