Remote Job Opportunities at CACTUS 2024 – Associate Customer Service Manager

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Explore Remote Job Opportunities for Associate Customer Service Manager in 2024 with CACTUS.

Remote Job Opportunities – Overview

  • Company
  • Company – CACTUS work from home
  • Role – Associate Customer Service Manager
  • Qualification –Any Graduate
  • Experience –0-5 years
  • Location – Remote work from home
  • Salary – 3 LPA – 4 LPA


CACTUS is a global scientific communications company that provides solutions to the academic and pharmaceutical research communities. Founded in 2002, CACTUS offers a range of services, including scientific editing, writing, and publication support to researchers, authors, and organizations. Headquartered in Mumbai, India, with a global presence, CACTUS caters to the needs of scholars and pharmaceutical companies, helping them communicate their research effectively. The company is known for its commitment to quality, innovation, and expertise in the scientific and academic publishing domain. CACTUS plays a crucial role in supporting researchers in their publication endeavors and facilitating the dissemination of scientific knowledge worldwide.

Remote Job Opportunities – Roles & Responsibilities For Associate Customer Service Manager

  • Keep a tight tab on all the channels through which the customers approach us i.e. Emails, Calls, Website forms etc. and ensure that all the leads coming from these channels are converted.
  • Understanding the customers need by studying the customers history, buying patterns in the past and then recommend a suitable solution to ensure that the customer closes the sale with Editage.
  • Ensure that all the customers who approach us are responded to within 1 business hour through the channels of calls, emails, or system-based quotations.
  • Collaborating with other departments to ensure that the customers need is met within the deadline committed to the customers.
  • Timely following up with the leads across markets to ensure maximum conversions.
  • Identifying the market trends, customer trends and buying patterns of the customers and sharing it with the Managers on a timely basis.
  • Provide an excellent after sales support by ensuring that customers’ queries are responded to in a timely manner.

Remote Job Opportunities – Skills Required for Associate Customer Service Manager

  • Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
  • Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results.
  • Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations.
  • Have excellent interpersonal and intercultural skills and can work with global teams.
  • Like working under pressure, are flexible and can maintain a positive attitude even when the going gets though.
  • Are resourceful, can think on your feet and make quick decisions.
  • Can work independently to interpret data, identify trends, and formulate solutions to routing scenarios.
  • Are goal and results oriented with a keen sense urgency and ownership
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To apply for the Remote Job Opportunities– interested candidates must follow the procedure outlined below:

  • Click on the “Apply here” button provided below. You will be redirected to company official career page.
  • Click on “Apply Online”.
  • If you have not registered before, create an account.
  • After registration, login and fill in the application form with all the necessary details.
  • Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  • Provide accurate information in your application.
  • Verify that all the details entered are correct.
  • Submit the application process after verification.


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