Wipro is establishing off-campus drives for the position of Customer Service Representative in Noida, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
Wipro Recruitment :-
Position: Customer Service Representative
Salary: Up to 49,000 Per month*
Degree: Any Graduate/MBA
Batch: 18/19/20/21/22/2023
Experience: Freshers/Experienced
Location: Noida, India.
JOB DESCRIPTION:-
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
CANDIDATE REQUIREMENTS–
- Identify and learn appropriate product details to facilitate-better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Degree:- Any Graduate/MBA
IMPORTANT POINTS:-
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
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